Direct and Matrix management approaches

Group feedback… Advantages of matrix management Keeps staff overheads to a minimum High utilisation of staff capacity Staff have one manager for pastoral care Create teams of highly specialised members Helps to break down the “silo mentality” Disadvantages of matrix management Staff report to several managers for work allocation Can be conflicting priorities   Advantages of direct/functional management Staff report […]

Functional and Matrix Management

I.T. management need to consider not just organisation of I.T. department but also software development projects. Main two ways of project management are: Directly managed project staff Staff report directly to project manager. Project manager responsible for work allocation and staff’s T’s & C’s (line management). Matrix structure Utilise skilled/specialised workers on multiple projects at the same time in order […]

Centralised and Decentralised I.T. Departments

Advantages/disadvantages to both ways of organising I.T. departments. Advantages of a centralised department: Clear, top down management control & communication Maximise efficiency of skilled & specialised resources Centralised processes, procedures & standards Economies of scale in purchasing hardware & software Disadvantages of a centralised department: Lack of flexibility to respond Lack of individual support to end users Advantages of a […]

I.T. Department Functions

I.T. function responsibilities: Software Development Development/acquisition of application software for payroll, accounting, stock etc. Data Management Covers data design, data models and data security. Network Management Provides network services. Operations Management Responsible for running network, hardware and software as well as back up and security of data. End User Support Interfaces with users, covers user support, help desk and user […]

I.T. management compared to management of other functions

Common areas: Setting of objectives Performance measurement H.R. management Non-H.R. management Budget setting Areas of difference: I.T. professionalism and specialism (all functions will have specialism). Specialised areas: Software development Data management Network management Operations management End user support Capacity planning Technical services Each area has specific skills.

I.T. management

I.T. also described as: Information Systems (I.S.) Computing Services Information and Communication Technology (I.C.T.) Originally called Data Processing. Function reported to Director of Finance – main data produced was financial and I.T. resource was scarce. Chief Information Officer (CIO) may or may not sit on main board. Represents information as key asset rather than technology.


Organisation management usually top down, split into different functions enabling: clear chain of command clear roles and responsibilities specialisation Breakdown of organisation into functions aims to deliver efficiency and cost effectiveness. Functions fit into broad high level set of functions: Human Resource (H.R.) management Operations management Strategic management Marketing management Financial management Information Technology (I.T.) management I.T. separate function – […]


Management – controlling of people, resources & processes in order to achieve specified outcomes. Many different definitions of management, all around same factors. Fayol stated management consisted of six factors: Forecasting Planning Organisation Commanding Coordinating Controlling