Day: 1 March 2016
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Research Activity: Three major IT outsourcing companies
Identify three major IT outsource organisations and identify the services they provide and who their major customers are. Accenture (https://www.accenture.com) Customers include BMW, Oracle Corporation and SSE. Services provided include: Service desk outsourcing—Reduce risk through multi-site support and introduce remote or self-service capabilities to cut help desk costs by 30 percent to 50 percent. Workplace…
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Infrastructure
Delivery of I.T. infrastructure is responsibility of I.T. management. Infrastructure holds and processes significant assets belonging to the organisation. Delivery methods may vary. All of infrastructure may be run and owned by organisation, completely outsourced as a “black box” or somewhere in between. Infrastructure Delivery: All in house – most straight forward method, directly controlled…