All I.T. functions can be outsourced, or individual ones such as:

  • Software development
    • significant amount of offshore development carried out in India. Can reduce cost of software development and may contribute to better quality software.
  • Software maintenance
    • Allows organisation to focus on new development. Has peaks & troughs so beneficial to outsource.
  • Network management
    • Access to economies of scale and area expertise.
  • Desktop support
    • Access to economies of scale.
  • Help desk
  • Projects
    • Integration & management of projects or programmes of projects – can minimise risk.

Need to determine objective of outsourcing I.T. functions and how they will be managed.

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