See previous post on Control.
Control aspects:

  • Student’s payment of fees: no payment means students remain potential students in environment. Results in no profit.
  • Qualification pass rate: feedback – what needs to be improved, re-enforces transformation process.
  • Student satisfaction: happiness factor. Use as positive feedback to improve good things and negative feedback to bad things. Only want good as an output. Result is binary; either good or bad.
  • Quality assessment: feedback top control student qualifications.

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